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Ask Serenity
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Products
Q. Are all of your products safe?
A. All of our products are tried and tested and proven to be 100% safe to use.
Q. Are Serenity products tested on animals?
A. None of our products are tested on animals. We are keen to ensure that our 100% natural ingredients remain safe and friendly to both the user and to nature itself.
Q. Can Serenity products be used in conjunction with other products?
A. All of our products can be used in conjunction with other products but are equally complimentary when used in conjunction with our full range.
Q. Are all of the ingredients in Serenity products natural?
A. Our products are 100% natural.
Q. Can Serenity products be used on all skin types, ages, conditions, hypoallergenic etc?
A. All of our products can be used with skin of any age, condition and type. Should you have any specific questions then please call our Customer Service team on the Contact Us page of this site.
Q. How long can I keep a product once opened?
A. Our products are designed to last for one year with the exception of Skinsalve that lasts six months. We do not use preservatives.
Ordering
Q. Where can I buy Serenity products?
A. You can either buy online through the Order page or call us directly on 0870 240 7595 for your local stockist.
Q. How do I check on an order once placed?
A. Please contact our Customer Service team on 0870 240 7595 for any order enquiries.
Q. Do you accept International orders?
A. We can accept international orders through the Order page of the site or by calling direct on 0870 240 7595.
Q. Is it safe to use my credit card?
A. Our site is fully encrypted so your card details are safe.
Q. What is your returns/ exchange policies?
A. Please refer to the Privacy and Refund Policy tabs at the bottom of each page on this site for more details.
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Terms and conditions